Practice software integration installation guides
Prepare for a smooth, seamless install experience:
Server access & permissions
DW Connect is installed on your server. Be sure you have access and permissions to install software applications.
Administrative access to your practice software
Dentrix
Dentrix Passphrase (aka database password)
Eaglesoft
Admin user provider Id and password (typically Doctors login)
Open Dental
MySQL Database Name, Username and password
Dental Warranty log in email and password (app.dw-corp.com)
You will need to log in to download the DW Connect installer, and you will also need to enter during the installation process.
New Practices – if you haven’t already, accept your user invitation and complete password setup before moving forward with install prep.
** REMAINING STEPS FOR EXISTING PRACTICES ONLY **
If you are a new practice coming onboard you can skip the remaining steps – you are all set for install!
Update Providers in DW App (app.dw-corp.com) – include a unique NPI number for each dentist
Log into Dental Warranty and pull up your Provider list: app.dw-corp.com > Manage > Providers
Make sure all active dentists are represented. Now is the perfect time to add to the list if you find there are any dentists not yet entered.
A unique NPI for each dentist ensures a clear match so we avoid the creation of duplicate providers in Dental Warranty during your initial sync.
In DW App (app.dw-corp.com): Clear Pending Registrations before install
Before installation, be sure you have 0 Pending Registrations. Starting with a clean canvas here paves the way for optimal performance.
When you’re prepared and ready to move ahead, select the applicable software tab for guidance through DW Connect installation.
- Log into your server as an administrator
- Ensure Dentrix is running
- Download DW Connect Dentrix installer here: https://app.dw-corp.com/settings/practice-software
- Locate the downloaded installer file, usually in the Downloads folder, and double click to start the installation process.
- Follow the instructions through the installation process prompts and once the install is complete you will see the DW Connect – Dentrix icon on your Desktop.
DW Connect.Dentrix Installation Wizard
6. Double click on DW Connect – Dentrix to begin the login and authentication process.
DW Connect – Dentrix shortcut on Desktop after install
7. You will be prompted to enter your Dentrix Passphrase – this is a separate passphrase than a user password to login to Dentrix. Enter in your passphrase and click ‘Yes’
Dentrix Passphrase
8. After successfully authenticating with the Dentrix Passphrase you will be prompted to login with your Dental Warranty credentials. This is the same email and password you use to login into dw-corp.com.
9. After entering in your Dental Warranty account credentials the next step is to map your office(s) to your Dental Warranty account. If you have multiple offices within Eaglesoft but only 1 Dental Warranty account you can map both offices to your 1 Dental Warranty account.
10. Click ‘Ok’ after selecting your Dental Warranty Account(s) you would like to map your office to and that’s it! During this first initial installation DW Connect performs an ‘initial upload’ which can take up to 24 hours to complete. After everything is uploaded you will be able to use the Treatment Planner on Dental Warranty and begin creating Coverages from Treatment!
Successful login
- Log into your server as an administrator
- Ensure the Eaglesoft server is running
- Download the DW Connect installer for Eaglesoft here: https://app.dw-corp.com/settings/practice-software
- Locate the downloaded installer file, usually in the Downloads folder, and double click to start the installation process.
- Follow the instructions through the installation process prompts and once the install is complete you will see the DW Connect – Eaglesoft icon on your Desktop.
DW Connect.Eaglesoft Installation Wizard
DW Connect – Eaglesoft shortcut on Desktop after install
Double click on DW Connect – Eaglesoft to begin the login and authentication process. - You will login with your Provider id and password (normal password to log into Eaglesoft). If you do not know your Provider id you can find it inside Eaglesoft under lists > provider/staff > locate your provider > double click on the name > and the id is at the top.
**Unless you have a unique setup the Server will stay Localhost
**The provider will need to be an Admin in Eaglesoft
Provider id lookup in Eaglesoft (example)
DW Connect – Eaglesoft login prompt
7. After successfully authenticating with Eaglesoft you will be prompted to login with your Dental Warranty credentials. This is the same email and password you use to login into dw-corp.com.
8. After entering in your Dental Warranty account credentials the next step is to map your office(s) to your Dental Warranty account. If you have multiple offices within Eaglesoft but only 1 Dental Warranty account you can map both offices to your 1 Dental Warranty account.
9. Click ‘Ok’ after selecting your Dental Warranty Account(s) you would like to map your office to and that’s it! During this first initial installation DW Connect performs an ‘initial upload’ which can take up to 24 hours to complete. After everything is uploaded you will be able to use the Treatment Planner on Dental Warranty and begin creating Coverages from Treatment!
Successful login
- Log into your server as an administrator
- Ensure Open Dental is running
- Download DW Connect for Open Dental here: https://app.dw-corp.com/settings/practice-software
- Locate the downloaded installer, usually in the Downloads folder, and double click to start the installation process.
- Follow the instructions through the installation process prompts and once the install is complete you will see the DW Connect – Open Dental icon on your Desktop.
6. Double click on DW Connect – Dentrix to begin the login and authentication process.
7. You will be prompted to login with your Open Dental credentials – this is the same information that you use to login when you run Open Dental. If you need to find your Database name and User you can do so by opening Open Dental and the first prompt shows your login details (Open Dental Database name and MySQL user example).
Logging into Open Dental with DW Connect
Open Dental Database name and MySQL user example
8. After successfully authenticating with your Open Dental Database name and MySQL user you will be prompted to login with your Dental Warranty credentials. This is the same email and password you use to login into dw-corp.com.
9. After entering in your Dental Warranty account credentials the next step is to map your office(s) to your Dental Warranty account. If you have multiple offices within Open Dental but only 1 Dental Warranty account you can map both offices to your 1 Dental Warranty account.
10. Click ‘Ok’ after selecting your Dental Warranty Account(s) you would like to map your office to and that’s it! During this first initial installation DW Connect performs an ‘initial upload’ which can take up to 24 hours to complete. After everything is uploaded you will be able to use the Treatment Planner on Dental Warranty and begin creating Coverages from Treatment!
Successful login
How to update your Eaglesoft user password in DW Connect
Use this when your Eaglesoft user password expires and you are required to update your password